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FLXON announces streamlined customer service program

The Customer Priority Service (CPS) hot lines are monitored seven days a week, assuring prompt response to urgent matters as they arise, regardless of when.

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By: Greg Hrinya

Editor, Label & Narrow Web


The Customer Priority Service will aid buyers with any issues that might present themselves.
FLXON has announced the creation of a new Customer Priority Service at its operational headquarters in Charlotte, NC, USA. A team of bilingual specialists will staff the service and process inquiries related to products and services offered by the company. 

Customers now have direct access via two new Priority Service email “hot lines” that assure acknowledgement within minutes. Buyers can also place new orders, track existing orders, get answers to technical questions and schedule plant visits. The Customer Priority Service (CPS) hot lines are monitored seven days a week, assuring prompt response to urgent matters as they arise, regardless of when.

“We have more than doubled the number of customer satisfaction team specialists and added these two hot lines in response to a rapid increase in the number of new customers gained this year – most notably in Mexico,” says Paul Sharkey, president.

FLXON serves the flexographic and rotogravure printing industries in USA, Canada and Latin America.

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